General

These terms and conditions apply to all transactions concluded with you, the customer, when you shop on the Eleon Fine Foods online store. Please read them carefully before placing your order and print a copy for your future reference. By placing an order at the online store you accept and agree to be bound by the terms and conditions of the Website which together shall constitute the entire agreement between you and Eleon Fine Foods.

Eleon Fine Foods reserves the right to alter these Online Store Terms from time to time.

The Terms are subject to English Law and the exclusive jurisdiction of the English courts. If any Terms shall be deemed unlawful, void or for any reason unenforceable then that Online Store Term shall be severable and shall not affect the validity and enforceability of the remaining Online Store Terms.

Acceptance of orders

Eleon Fine Foods are only able to take orders through the online store for delivery to the UK. If the country that you require delivery to is outside of the UK we will not be able to process your order online and request you contact us directly to get a quote.

Eleon Fine Foods validate your order and credit or debit card details you submit to us before your order can be accepted. Once that has been done, we will confirm that your order has been received by sending an e-mail to the e-mail address you provide in your registration form. Our confirmation of your order brings into existence a legally binding agreement between us.

Eleon Fine Foods accept payment by most major credit and debit cards. Payment will be debited from your account before the dispatch of your purchase. All credit and debit card holders are subject to validation checks and authorisation by the card issuer and LFC. Eleon Fine Foods will not be liable for any delays to your order this may cause. If the issuer of your payment card refuses to authorise payment to us or you fail our security checks, Eleon Fine Foods will not be liable for any delay or non-delivery.

Availability of Products

If online store products become temporarily unavailable, Eleon Fine Foods shall hold your order until we product back in stock and will then mail the product to you in the usual way. In the event that an individual product becomes permanently unavailable then LFC will seek to offer you a suitable alternative or give you a full refund.

Products and Pricing

All product prices include Value Added Tax (“VAT”) where applicable. These may change in line with UK government, Customs and Excise, EU directives, and other legal interpretations issued by relevant authorities.

Eleon Fine Foods reserve the right to amend any prices without any prior notice and at any time and the right to add or withdraw any product at any time.

Delivery

Your order will normally be dispatched within 2 (two) working days of placing the order. Whilst we make every effort to deliver goods within such timescales, however, some delays are inevitable. Eleon Fine Foods shall not be liable for any delay that you may suffer in this regard. Contact us directly if you wish to find out the status of your order.

Cancellation/Returns Policy

Eleon Fine Foods have the right to cancel any order you make for any product if you fail our validation, security checks or attempt to use incorrect postage. In certain instances you may not receive email confirmation of an order being cancelled.  If payment has been processed you will receive a full refund.

Your Rights

The above terms do not affect your statutory rights.